No, creating an account is not required to complete your order. You can also place an order as a guest.

If you create an account, you will be able to track your orders more easily and save your details for future purchases.

By creating an account at Kollises, you can easily track your orders, view your purchase history and manage your details faster for future orders.

Your account also helps us provide faster support, as we can more easily find previous orders and contact details when needed.

Yes, you can also place your order by phone by calling us at +30 2321 321500.

For faster and better service, it is helpful to know the product code or product name you are interested in. Our team will assist you with availability, product information and completing your order.

You can request a change or cancellation of your order within 24 hours from the time it is placed by contacting us immediately.

After 24 hours, the order may already have been processed or prepared by our warehouse, so changes or cancellation may no longer be possible.

If you have selected bank transfer as your payment method and have not yet completed the payment, you can request a change or cancellation before making the deposit. Once the payment has been made, the 24-hour limit applies.

You can pay for your order by bank transfer, IRIS online payments, debit or credit card, PayPal, Klarna, TBI Bank or interest-free credit card installments, where supported.

All available payment methods are displayed in detail at checkout before you complete your order.

No, cash on delivery is not available.

You can complete your order using one of the available payment methods, such as bank transfer, IRIS online payments, debit or credit card, PayPal, Klarna, TBI Bank or interest-free credit card installments, where supported.

All available payment methods are displayed in detail at checkout before you complete your order.

Yes, you can request an invoice for your order.

During checkout, you can choose whether you would like a retail receipt or an invoice. If you select invoice, the system will ask you to fill in the required billing details.

Please make sure that the information you enter is correct before completing your order.

The availability status shown on each product page informs you when and how your order can be processed.

Immediately available means that the product is in our main warehouse and the order can be processed immediately. If you wish to collect it from our facilities or need a large quantity, we recommend contacting us first to confirm availability.

Available means that the product is available, but it may be located in another warehouse or at a supplier’s warehouse. You can place your order normally and the estimated delivery time is shown on the product page.

Out of stock means that the product is not available at the moment and cannot be added to the cart. You can use the “Notify me” option to receive an email if the product becomes available again.

Expected means that the product is not currently available, but is expected to arrive. The estimated arrival date is shown on the product page. You can also use the “Notify me” option in this case.

Upon order means that the product can be specially ordered for you. The estimated delivery time is shown on the product page.

Products that can be added to the cart and ordered are shown as available for order, either from our own warehouses or from a supplier’s warehouse.

In rare cases, availability may change or there may be an availability discrepancy before the order is processed. If this happens, our team will contact you immediately to inform you and offer the available options.

Yes, we have a showroom in Serres where you can see selected products in person.

Since our range includes thousands of products, not all items can be available in the showroom. If you are interested in a specific product, we recommend contacting us first at +30 2321 321500, so we can let you know whether it is available to view in our showroom.

Yes, the prices displayed on Kollises.gr also apply to our physical store, unless otherwise stated for a specific offer or promotion.

Product availability in the showroom may vary, so if you would like to see a specific product in person, we recommend contacting us first.

Most furniture products are delivered unassembled, in secure factory packaging, together with assembly instructions.

However, some products are delivered already assembled. In each case, the product page states whether the item is delivered assembled or unassembled.

Other products, such as decorative items, electrical products and home goods, are delivered in their original factory packaging. If a product requires assembly, this is mentioned in its description.

Of course. You can contact us before making a purchase so our team can help you with information, availability, product details and suggestions based on your needs.

You can also complete your order by phone if you need assistance or prefer direct support from our team.

The delivery time depends on the products you have selected and the availability shown on each product page.

For example, if a product shows a delivery time of 4 to 10 business days, this is the estimated delivery time for that specific product.

If your order includes multiple products with different delivery times, the order is usually shipped based on the product with the longest delivery time.

For every order placed at Kollises, you will receive email updates regarding its progress.

When your order is completed and shipped, you will receive an email informing you that your order is on its way.

If your order is shipped by courier, the shipping email will include a tracking number/voucher so you can track your order online.

If your order is shipped through a transport company, an online tracking number is usually not available. In this case, the estimated delivery time is calculated from the day you receive the shipping confirmation email.

Your order will be delivered through a partner transport company or courier service, depending on the type of products, the size of the order and the delivery area.

During checkout, after entering your delivery address, the available shipping methods will be displayed. For bulky or heavy products, delivery is usually carried out through a transport company.

Yes, the shipping cost is displayed at checkout before you complete your order.

After entering your delivery address and area, the system shows the available shipping methods and the corresponding cost. For bulky or heavy products, the shipping cost may vary depending on the product characteristics and the delivery area.

The delivery day and time depend on the transport company or courier service that handles your order.

When your order reaches your area, the transport company usually contacts you to inform you about the delivery. If you would like a specific day or time, you can mention it when placing your order and we will pass your request on to the transport company, although we cannot guarantee that it will always be possible.

Standard delivery by a transport company is usually made to the sidewalk or to the entrance of the delivery address.

Carrying the order inside your home or to an upper floor is not always included in standard delivery and depends on the transport company, the delivery area, and the size and weight of the products.

If you need delivery inside your home or to an upper floor, please contact us before completing your order at +30 2321 321500, so we can inform you whether this is possible.

Yes, you can collect your order from our facilities, after we have informed you that it is ready for pickup.

Pickup takes place from our warehouse during pickup hours:

• Monday - Friday 09:00 - 15:00
• Saturday 09:00 - 15:00

For better service, please do not visit for pickup before receiving confirmation from our team that your order is ready.

Delivery to Cyprus is not available for retail customers.

For business orders with invoice issuance, service may be possible upon prior arrangement. If you are a business customer and are interested in delivery to Cyprus, please contact us before completing your order, so we can inform you about availability and the relevant shipping cost.

Assembly service may be available only for orders within the Serres regional area, upon prior arrangement and depending on the type of products.

If you would like assembly at your place, please contact us before completing your order at +30 2321 321500, so we can inform you whether it is possible and if any additional cost applies.

Yes, products purchased from Kollises are covered by the legal warranty and, where applicable, by the manufacturer’s warranty.

The warranty covers issues related to proper operation or manufacturing defects, according to the terms that apply to each product. It does not cover damage caused by misuse, incorrect assembly, normal wear and tear, or damage that occurs after delivery.

If you receive a product with visible damage to the packaging or the item itself, please contact us immediately so we can guide you through the next steps.

When receiving your order, we recommend carefully checking the external condition of the packaging and the number of packages delivered.

If you notice dents, tears, damage or any visible issue with the packaging, please ask for this to be noted on the delivery document of the transport company or courier before signing.

If you discover an issue with the product after opening the packaging, please keep the packaging, take photos and contact us immediately so we can guide you through the next steps.

If you find that the product you received has a defect, please contact us immediately so we can review the case and guide you through the next steps.

For faster service, please keep the packaging and send us photos or a video clearly showing the issue. If the product requires assembly, we recommend not continuing with assembly or use before contacting us.

Yes, you can request a product return according to our store’s return policy.

To be accepted, the product must be in its original condition, unused, unassembled, undamaged and accompanied by its original packaging.

In case of a return due to change of mind, the original shipping costs and the return shipping costs are not refunded and are borne by the customer, unless otherwise agreed or if the return is due to an error or a product defect.

Yes, you can request a product return and refund according to our store’s return policy and applicable legislation.

For returns due to change of mind, the request must be made within 14 calendar days from delivery. The product must be in its original condition, unused, unassembled, undamaged and accompanied by its original packaging.

Return shipping costs are borne by the customer, unless the return is due to an error or a product defect, or unless otherwise agreed. The refund is processed after we receive and inspect the returned product.

The main facilities, offices, warehouses and showroom of Kollises are located on the ring road, at the Leukonas - Serres junction.

You can view our exact location on the Contact page and open directions through Google Maps.