No, it is not mandatory to register with our store to order.

Of course there is a reason to subscribe to our page. By creating your own account, you have the possibility to be informed about the status and progress of your orders, track their history, edit your account details, earn discounts and be notified of great offers. Also, kollises.gr rewards the people who support it.

Of course you can also order by phone. All you have to do is call us on (0030) 2321 - 321500 and our experienced sales staff will serve you promptly and efficiently. However, to best serve you, it would be a good idea to know the code(s) you are interested in before you call.

Our company facilities, as well as our offices, warehouses and showroom are located in the city of Serres, on the ring road, next to the Lefkona - Serres junction. >>>  ΧΑΡΤΗΣ Google Map 

The available payment methods are as follows:

• Bank deposit
• With IRIS online payments
• Credit or Debit card
• PayPal
• With up to 24 interest-free installments with a credit card
• Klarna (Buy now, Pay later) up to 3 interest-free installments for order value up to €1000
• tbi bank (Buy now, Pay later) up to 4 interest-free installments for orders up to €200 and up to 50 installments for orders up to €10,000

It is not possible to pay by cash on delivery.

The available payment methods are as follows:

• Bank deposit
• With IRIS online payments
• Credit or Debit card
• PayPal
• With up to 24 interest-free installments with a credit card
• Klarna (Buy now, Pay later) up to 3 interest-free installments for order value up to €1000
• tbi bank (Buy now, Pay later) up to 4 interest-free installments for orders up to €200 and up to 50 installments for orders up to €10,000

Our company has its own exhibition space of 2,000 sq.m. in the city of Serres. However, since our products are thousands, it is not possible to see them all in the exhibition. If you wish to visit us to see a particular product in person, we would recommend that you contact our call center on 2321 - 321500 to let you know if it is available at the exhibition.

Your order will be delivered with a partner transport company or Courier. When completing the order and once you have filled in your address and region, the available shipping methods for your order will be displayed.

From the moment we deliver your order to the transport company, the respective transport company is responsible for the day and time of delivery. Once the order arrives in your area, you will be called by the transport company to inform you of the day and time of delivery. If you wish to pick up at a specific time, you can make an appointment (if possible) with the transport company.

If you have selected curbside delivery of your order to your address, then delivery will be made to the curb. If you wish to have your products transported within your premises, you bear an additional charge. However, before your order is shipped, you should call customer service (2321 - 321500) to let you know if this is possible.

Our company has an assembly department. However, only for orders in the prefecture of Serres, where we are based, after consultation.

When completing your order, as soon as you fill in the delivery details, i.e. address, region and zip code. shipping cost will be calculated and displayed automatically. The cost of transport depends on the volumetric characteristics of the products and the delivery address.

In fact, the prices of our products are identical.

Of course! We should, first of all, inform you that your order is ready. Pick up is done from our warehouses. Warehouse opening hours: Monday - Friday 09:00 - 15:00 and Saturday 09:00 - 15:00.

All our products have a 2-year warranty of good operation (The warranty does not cover any damage done during the assembly of the product or any other damage). We are responsible for the safety of your products until they are received by you if we deliver them to your place and we guarantee that, for any damage they suffer during their transport, we will cover you 100%.

Once you receive your order, you must thoroughly check the pieces of the products for any defects, bumps, damages, tears, damages. As long as they are in perfect condition, you can proceed with their assembly. This check does not have to be done at the exact moment you receive your order. However, if at the time of receipt you find that the parcel delivered to you by the transport company is in a bad condition, it would be a good idea to proceed with a refusal of receipt and inform us in time.

In the event that you receive a defective product, please contact us to resolve the issue immediately. Necessary condition: no previous assembly and use of it.

In this case, contact us for the immediate arrangement of the order. Necessary condition: no previous assembly and use of products. Original shipping costs, as well as return costs, are non-refundable.

If you wish to return the product within 14 calendar days then a refund is made, excluding the cost of transport, shipping and return.

In Cyprus we only deliver to professionals with an invoice. No delivery to retail customers. If you are a professional and wish to order please contact us and we will serve you as well as inform you about the shipping costs if you would like us to take care of shipping your order.